Refund & Returns Policy

Our Policy

We want you to love your purchase. If you are not completely satisfied, we are here to help. Please read our returns policy carefully before making a purchase.

Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging.
• The return request must be made within 7 days of delivery.
• Proof of purchase (order number or receipt) must be provided.
• Hair that has been installed, coloured, cut, or altered in any way cannot be returned.

Non-Returnable Items

• Hair products that have been opened and used
• Sale or discounted items
• Custom or pre-ordered items
• Accessories (caps, clips, tools, etc.)

How to Initiate a Return

1. Contact us via WhatsApp or email within 7 days of receiving your order.
2. Provide your order number and clear photos of the item.
3. Our team will review your request and respond within 24–48 hours.
4. If approved, we will provide return instructions. Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly sent.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We offer exchanges for different lengths, textures, or colours subject to availability. Please contact us to confirm availability before shipping your return.

Defective or Wrong Items

If you received a defective or incorrect item, please contact us immediately. We will cover all return shipping costs and ensure you receive the correct item or a full refund.

Contact Us

• WhatsApp: Chat with us
• Email: hello@hairsbylibra.com